TERMS & CONDITIONS
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Payment & Cancellation: Payment for cleaning services is due within 7 days of the cleaning date on your invoice unless other arrangements have been made. Care Now Maid Aid gladly accepts payment in the following forms: Cash, Personal Check, Cash app, PayPal, Venmo, and Credit Cards. Please make check out to Care Now Maid Aid.
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Regular Clients: (Residential) If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter. Should a check be returned, a $35.00 Returned Check Fee will be added to your account. Care Now Maid Aid does not accept post dated checks.
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Please note that if service is cancelled with less than 24 hours' notice, we are unable to access the home upon arrival, or are turned away at the door, a cancellation/lockout fee equal to half the service price will be charged.
Please cancel your cleaning appointment if you or a member is experiencing covid symptoms or has tested positive for Covid-19. We will waive all cancellation fees for the cancelation until further notice.
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Care Now Maid Aid will charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each month the invoice is not paid. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
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We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
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Care Now Maid Aid will Terminate service after 2 weeks of Non payment unless other arrangement have been made.
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As a Care Now Maid Aid client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot ensures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level.
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Tipping- Gratuity is not required but always appreciated!
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Arrival Day/Time: Care Now Maid Aid hours of operation are between 6am - 6pm, on your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time. There will generally be 1 – 2 Cleaning Techs assigned to your home.
Care Now Maid Aid makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
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We recommend that the property manager is unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service. For example, if a client has a residential office and is on conference calls, we would need to arrange our cleaning visits around that (since we wouldn't be able to run the vacuum cleaner during that time), or if there is a little one at home, we would want to arrange cleaning time around nap times, etc.
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Service Limitations:
A). We do not climb higher than a 2-step ladder.
B). We cannot move furniture over 15 lbs. but will try to reach a visible place with an extension duster.
C). If an area in the home is considered or has the potential to be considered a biohazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc.).
Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. If we come into a home that requires this type of cleaning we will skip the affected rooms and discount the client accordingly. We do ask to be informed beforehand if this may be an issue.
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It is to the client's advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Care Now Maid Aid we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas, and you will be notified.
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To ensure the best quality of service and best rates, Care Now Maid Aid uses our own cleaning supplies and equipment. You may supply any additional cleaning supplies or solutions at your own discretion.
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Residential Entry: Care Now Maid Aid has three different options to choose from so that your cleaners have entry into your homes.
1). Client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2). Client can choose to provide a code to keyless door entry.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Care Now Maid Aid from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
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Valuables: Accidents are bound to happen sometimes. We do our best to prevent this and effective communication is very important. As the owner of Care Now Maid Aid, I take responsibility for my cleaning techs and their actions.
1.) We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
2.) Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.
3.) Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect: Client hereby releases Care Now Maid Aid from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if Care Now Maid Aid may have caused the need for repair or replacement.
4.) Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer, and we wish to resolve each incident to your satisfaction.
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Please do not hesitate to give us a call if you need further clarification on any of our policies. We clean every property with as much care and respect as possible. Thank you for your confidence in allowing us to handle life's most expensive possession- your property.
Care Now Maid Aid
Phone: 615-894-3423
Email: aliciakelly@carenowmaidaid.com
Website: www.carenowmaidaid.com